Corporation To Roll Out Qr Code-based Feedback System, Real Estate News, ET RealEstate

August 26, 2023

COIMBATORE: Sending feedback and registering complaints with the city corporation will soon be a hassle-free experience for residents, with the corporation rolling out a QR code-based system.

The corporation will soon be sticking QR codes on the premises of all residential houses and commercial establishments in the city. People can scan the code and send feedback on a range of subjects, including tax payment, water supply, and underground drainage systems.

Corporation commissioner M Prathap said the feedback system will help the civic body improve their services. The feedback will be analysed and considered when formulating policies and executing projects.

Besides giving feedback, residents can also use the same QR code for submitting grievances. They can register complaints about anything related to the city corporation.

The system was successfully introduced in ward 74 in the west zone, with many residents using it. Following the success, the corporation is now in the process of rolling out the system in all 100 wards. “We have already printed around 5 lakh QR codes and had even commenced sticking the QR codes. But the work had to be halted as corporation employees were engaged in collecting applications for the Kalaignar Magalir Urimai Thogai. We will resume sticking the QR codes once work on collecting applications is completed,” the commissioner said.

An assistant commissioner from one of the zones said at present residents can submit feedback and register complaints by phone and e-mail, the details of which are displayed on the corporation’s website.

However, the introduction of a QR code-based system is expected to make the process much easier. The corporation is also expecting the number of complaints and feedback to increase once the system is fully functional.

  • Published On Aug 22, 2023 at 02:00 PM IST

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